Can I change my next of kin or register more than one person as next of kin on my account?


Yes, you can. Your Next of Kin (NOK) can be changed online on the ‘UPDATE BIODATA’ page. However, if you would like to add an additional NOK, kindly send an e-mail, using your registered email address to pensioncare@axamansard.com with the following details:


  • Your full names, date of birth and state of origin
  • Name of existing NOK
  • Full Names of proposed NOK
  • Gender of proposed NOK
  • Relationship to proposed NOK
  • Contact Telephone Number of proposed NOK
  • Correspondence Address of the NOK and
  • Email Address of proposed NOK

If your request is sent via an email which we do not have for you on our records, you will be required to fill a change request form as well as attach a copy of your valid means of ID (which could be a Driver’s License, National Identity card, International Passport or Permanent Voters Card) and scan back  to pensioncare@axamansard.com

You can also visit any of our branches nationwide to update your NOK details.

Is it possible to update my details online?


Yes, certain fields can be changed online by clicking “UPDATE BIODATA” from your home screen once you login to your account (e.g. email address, correspondence address, and NOK details)

 

Are there some personal details that cannot be changed online? Please explain what they are and why?


Fields such as Name, Date of Birth, Employer details, and mobile telephone numbers cannot be changed online. Change of name and date of birth require supporting documents for updates while the change of employer details and mobile telephone numbers require confirmation of security checks before the updates can be carried out.

Change in Employer name


To request a change in employer name on our records, kindly send an email using your registered email address to pensioncare@axamansard.com. You can also visit any of our branches nationwide to update your employer's name.

If your employer is not registered on our records, you will be required to provide the following documents listed below:

  • Letter from employer requesting for employer code (letter must be on Company’s letterhead)
  • A copy of your employer’s Certificate of Incorporation
  • Evidence of Taxpayer’s identification number (TIN)
  • Business Name Registration alongside some other relevant information will enable us to obtain an employer code for the new employer.

Change in Mobile telephone number


To request a change in your mobile telephone number on our records, kindly send an email using your registered email address to pensioncare@axamansard.com.

Please note that if your request is sent via an email which we do not have for you on our records, you will be required to fill a change request form as well as attach a copy of your valid means of ID (which could be a Driver’s License, National Identity card, International Passport or Permanent Voters Card)and scan back to pensioncare@axamansard.com.

You can also visit any of our branches nationwide to update your mobile phone number. 

Change in Date of Birth


Following the recently released guidelines by the National Pension Commission (PenCom) on the process for Change of Date of birthAll requests for change of Date of Birth by existing RSA holder must first be corrected on the National Identity Management Commission’s (NIMC) database before supporting documents can be submitted to the Pension Fund Administrator (PFA) for an update of its records.

Change in Name


To change your name on our records, kindly send copies of the following documents to pensioncare@axamansard.com or submit the documents at any of our branches nationwide

Documents for change of name (Female)

  • A completed Change Request form.
  • A copy of your marriage certificate or sworn affidavit for the name change.